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As your community manager, I will gladly take on the role
of your community architect.
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Being your community architect means that I will make a
foundation for your community to build and grow upon!
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Sound and steady, I will help nurture your community by
providing the best experience possible!
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I will be the host of the party and the life of the
party, creating hype and appreciation for what
your brand represents!
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While being a company representative, I will always aim for the best experience! The idea is to grow a positive rapport with all new and existing players alike. This will help build long-lasting relationships with our player base.
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It's no secret that building a community takes
time and patience to grow. I will do my part to help
foster, nurture and Sheppard your audience while
keeping growth in mind!
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My goal is to build meaningful relationships with
all players and to gain long-lasting supporters!
The proof is in the pudding! (Ba-dum-tss!)
With my experience in project management, initiative planning, and
going above and beyond for our community-- I can confidently say that
the numbers speak for themselves!
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Check out some neat data I pulled from when I was in the trial period to
become an intermediate community manager and how I surpassed my expectations and eventually was promoted to Senior Community Lead.
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I heavily focused on community-building activities such as live Q&A,
live streaming, giveaways, events and so much more!
My focus is to track metrics such as engaged users, spikes in activity, drops in activity,
unique visitors, post impressions, new fans, and more!
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With power in numbers, we can grow and make fans for many years to come!
There are 7.753 billion people in the world. That means that my goal is to make at least 7.753 billion fans!
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Community is all about the people, and we live in a world where
communication is the key to interpretation, education, and connection.
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I have experience in writing patch notes, copy, rules/guidelines, announcements, and of course, any player-facing communication. I understand that words are powerful, and as a brand ambassador, I will always remain patient, professional, and empathetic at all times when communicating anything to our supporters.
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Acting as a messenger of feedback, suggestions, and critical concerns, I will always keep the brand's best interest when talking with players but internally, I will be the player's advocate. I would identify, confirm and suggest ways to use this data to better our player experience.
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It doesn't stop there. As your community manager, I pledge to educate and lead our community to promote a healthy relationship between our brand and the players. I promise to remain proactive to our players while also keeping the brand's image in mind!
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Being a player advocate is fostering a community that is inclusive to all. Promoting a safe and encouraging environment will always be the goal
for every community I help build.
As a representative of your brand, I will always strive to create a community
filled with diversity and inclusion regardless of race, ethnicity, age, gender, religion, sexual orientation, gender identity, gender expression, disability, economic status, and other diverse backgrounds.
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Creativity plays a huge part in my passion! Not only as a Community manager but as an individual. For example, the graphics you see on this website were either created by me or built by me.
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I highlight creativity in my interesting resume because I am always
looking for new ways to award our player base. Whether that means
that I create fan art of our fans, play games with our fans, or simply talk
to our fans to build a one-on-one relationship, I want to ensure that all players are heard and appreciated. ​
I am constantly thinking outside of the box. (Ba-dum-tss 2x)
This means that I work diligently to be a trendsetter in the industry and
how we should be making our priority the fans!
I am always looking for new ways to keep our player base engaged,
happy, and supported while bringing new initiatives to the plate.​
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I like to keep an honest profile. No matter how much experience I may have in these programs,
I am always learning new ways to use them!
Check out what programs I am proficient in and how I use them to build a healthy and thriving community!
Experience: 2+ Years
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Creating newsletters for theme teasers, patch notes, new features, general communication, and more!
Experience: 5+ Years
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Providing one-on-one troubleshooting
to players -
Used to track CSATs to improve services and the player experience
Experience: 2+ Years
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Creating in-house unique graphics, art, and fan art of our fans!
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Imagine a very artsy photoshop!
Experience: 6+ Years
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Creating in-house Discord bots and brand integration.
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Used for live streams, giveaways, trivia nights, Jack Box events, and more!
Experience: 2+ Years
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Organizing projects, campaigns, stakeholder presentations, and analytics.
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Creating a master community index around a brand and refining processes.
Experience: 2+ Years
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Facilitating projects, deadlines, social direction, and pre-writing copy.
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Integrating JIRA tickets into a Social Community Calendar for clear direction for my team and other teams such as Social Media Managers and Marketing.
Experience: 2+ Years
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Familiar with Streamlabs streaming software and OBS, which is a live
streaming must. -
Can edit and adjust Streamlabs interfaces to fit the brand I am representing.
Experience: 2+ Years
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Familiar with Twitch trends, using
Twitch analytics to my advantage for
the best player experience -
Comfortable streaming on Twitch and staying on par with Twitch ToS and
industry competitor standards.
Experience: 10+ Years
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Another community must. I can edit, create and build my own community graphics without exhausting the lead
time of other departments. -
Mostly proficient in Photoshop but
can use Animate and Premiere. -
Also to photoshop cool sunglasses
on doggos.
Experience: 10+ Years
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Notes, data, and information-- so many things! I use Microsoft and Google software for analytics reasons
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Sheets and Excel proficiency for contests, giveaways, charities, analytics, email campaigns and etc.
Experience: 2+ Years
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Social Media coordination for the best audience, demographic, marketing, campaigns, and player acquisition.
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Used to track social media analytics, social commenting, and more!
Experience: 7+ Years
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A community must! Commenting and engaging with our players on all platforms is a industry standard.